Service Manager, AG
About The Position
Experienced, safety-minded leader to manage the AG Service Department. Managing shop personnel. Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction. Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce. Assist customers and technicians on repairs and define the scope of work to ensure expectations are met. Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders Oversee technician productivity and performance including annual reviews, administering disciplinary action as necessary. Promote safety in the workplace and help lead technical and professional development. Perform other duties as assigned.
Requirements
- 2-4 year college degree in business or 2 years of previous experience in service supervisory
- Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems
- Ability to express ideas and influence others in a positive manner to accomplish long term goals
- Ability to write professional business communication by email or letter is required
- Excellent communication skills and customer service skills are needed
- Ability to work in a fast paced environment and willing to work some Saturdays when needed
- Must be able to lift 75lbs
- Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required
- Must have a valid driver’s license with clean driving record (no more than 2 minor violations within the past 3 years and no major violations within the past 5 years)
Nice To Haves
- Knowledge of AGCO and Lexion Equipment and Technical Training preferred
Responsibilities
- Manage the AG Service Department
- Manage shop personnel
- Provide leadership to ensure safe, efficient and productive operations
- Maintain a high level of customer satisfaction
- Assist customers and technicians on repairs and define the scope of work
- Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders
- Oversee technician productivity and performance
- Administer disciplinary action as necessary
- Promote safety in the workplace
- Lead technical and professional development
- Perform other duties as assigned
Benefits
- Competitive pay
- Excellent benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
