Service Manager

Steele Auto Group • Halifax, NS

12d • Onsite

About The Position

Lead Excellence. Elevate Every Experience. Join Audi of Halifax as Our Next Service Manager.

Luxury is built on precision, but loyalty is built on people. At Audi of Halifax, every service visit is an opportunity to exceed expectations, build lasting relationships, and deliver an ownership experience worthy of the four rings. As our next Service Manager, you'll lead a team that shares a passion for performance, innovation, and uncompromising customer care. You will empower your team to deliver exceptional service, build lasting customer relationships, and create an environment where employees are engaged, supported, and inspired to do their best work.

This is an opportunity to lead a high-performing Service Department where operational excellence, employee development, and an elevated customer experience go hand in hand. If you are a collaborative leader who enjoys coaching others, driving results, and creating memorable experiences for every customer, we'd love to meet you.

Compensation: based on knowledge, skills and experience.

Requirements

• 3+ years of automotive leadership experience, ideally within a service environment.
• A proven leader who inspires, motivates, and develops high-performing teams.
• A customer-first mindset with a passion for delivering exceptional service experiences.
• Strong organizational, communication, and problem solving skills.
• Experience managing department performance, workflow, and operational priorities.
• A collaborative leader who builds strong relationships with employees, customers, and manufacturer partners.

Nice To Haves

• Previous luxury automotive experience is considered a strong asset.

Responsibilities

• Lead, coach, and develop a team of Advisors, Technicians, and support staff while fostering a positive, engaged workplace culture.
• Champion an elevated customer experience that reflects the premium standards of the Audi brand.
• Drive department performance by balancing customer satisfaction, employee engagement, and financial results.
• Oversee daily service operations, ensuring efficient workflow, quality workmanship, and timely vehicle delivery.
• Collaborate with Parts, Sales, and other departments to create a seamless ownership experience.
• Monitor key performance indicators and identify opportunities to improve productivity, efficiency, and profitability.
• Support technical problem solving and provide leadership on complex customer concerns when needed.
• Build a culture of accountability, recognition, and continuous improvement through ongoing coaching and development.

Benefits

• 100% Matched Retirement Savings Plan - with employer matching up to 4% after just 3 months and up to 5% after 5 years.
• Flexible Health & Dental Plans - with six cost shared options designed to fit your lifestyle.
• Mental Health & Wellness Support - through our confidential Employee and Family Assistance Program.
• Employee Discounts - on vehicle purchases, parts, and service across all Steele Auto Group locations.
• Work Boot Reimbursement - available immediately.
• Steele University - offering role specific training, professional development, and opportunities to grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed