Service Manager

RDO Equipment Co. • New Braunfels, TX

19d • Onsite

About The Position

Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you’ll lead and develop a team of Service Technicians, manage schedules and workflows, and partner closely with customers to deliver timely, high-quality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you’re ready to grow your career with an organization built on strong values, teamwork, and long-term success, join the RDO team today!

Requirements

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

• Familiarity with our industry is a plus, but not required — we’ll support your learning.

Responsibilities

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.

Benefits

• $65,000-$85,000 / year
• 24% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed