Service Manager

Hy-Vee, Inc.•Cresco, IA

5d•Onsite

About The Position

Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Performs as a leader and role model and maintains positive employee relations. Supervises and coordinates the activities of employees or performs the work of all job levels.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to guide people to provide basic direction, follow technical manuals and have increased contact with people.
High School or equivalent experience.
Two years or more of similar or related work experience preferred.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
Key holder with opening and closing responsibilities.
Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties.
Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels.
Assisting customers with their orders at the self-checkout lanes.
Processes refunds for customers and department approved refunds.
Monitors self-checkout registers and service counter.
Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager.
Labels all product containers in the backroom and in storage areas with date store received them.
Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging.
Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
Sells and redeems lottery.
Processes rental transactions for Rug Doctors.
Ensures proper customer service throughout the store and addresses specific customer issues.
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Stays current with market trends and information (i.e.; competition, new products, and equipment, merchandising techniques).
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Performs other job related duties, assists in other areas of the store and works on special projects as needed.