GENERAL MOTORS SERVICE MANAGER

Yark Automotive Group•Toledo, OH

4d•Onsite

About The Position

Yark Automotive is seeking an experienced General Motors/Chevy Service Manager for our Perrysburg location. Looking for a knowledgeable, employee/customer first, detailed-oriented leader to join us! We are looking for a Manager who has a proven desire to do it the right way, show up every day and enjoy what they do. If you want to work for the best, are looking to learn new things and expand your skill set in the Automotive Service area, and wanting to use and grow your skills as a Service Manager, this opportunity is for you. Yark has excelled at providing solutions and adding value for our customers and our employees for years. The Service Manager is a key member of the store's success and fulfills a number of critical functions. This position is responsible for the overall accountability of the Service department, from managing technicians, developing our advisors, ensuring customer success, and promoting our products and services.

Requirements

Excellent interpersonal, leadership, and communication skills
Good understanding of mechanical components and associated repair
Clear understanding of customer service, sales and marketing
Knowledge of profit and loss statements and how to use them to manage a business unit
A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
Previous Service Drive Lane experience
Excellent communication skills verbal and written
Must have experience and the ability to manage employees and processes

Responsibilities

Take all necessary steps to exceed customer expectations and ensure a positive experience
Recruit, hire, motivate and retain the highest quality staff
Take an active role in company sales
Monitor department performance with key metrics, including revenue, profitability, and efficiency
Assure compliance with safety goals
Provide accurately estimate/quote services
Develop strong alliances with Manufacture Representatives and vendors
Manage work order system and service invoicing
Communicate policies, procedures, and store goals to employees
Uphold our promise to our customers of fixing it right the first time