Service-Manager

Ascendance Truck Centers•New Stanton, PA

56d•Onsite

About The Position

Ascendance is looking for a motivated, full-time Service Manager. The Service Manager is expected to provide direction to service personnel; delegate assignments according to business needs and answers questions concerning present and future jobs; manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues; prepare an annual budget and monitor budgeted expenditures; maintain awareness of current and projected market conditions, develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives. The successful team member has comprehensive management experience and a proven history of growing a successful team and operation.

Requirements

3-5 years of management experience is required.
Experience in heavy-duty truck/engine repair and installation.
Ability to troubleshoot and diagnose service issues and resolve complaints.
Experience in employee supervision and personnel administration, preferably in a service technician environment.
Ability to develop written estimates and quote bids and schedule jobs.
Ability to read instructions, work orders, and specifications.
Must have excellent verbal and written communication skills.
Ability to operate computers and business applications.
Strong problem-solving skills.
Goal oriented and results focused.

Nice To Haves

Skills in welding, electrical, and hydraulic systems are preferred.
Post-high school education is preferred.
Additional training in heavy duty trucks required.
A combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.
Class A or B commercial driver’s license or the willingness to obtain one.

Responsibilities

Ensure customer satisfaction by maintaining the best possible service standards.
Ensure quality work is delivered to meet customer needs.
Performs necessary duties for the safe, efficient, and profitable operation of the Service Department, accomplishing sales objectives through development of a high performing team.
Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
Accomplishes service objectives by recruiting, orienting, and training new employees, counseling, and disciplining employees and communicating job expectations.
Planning and reviewing compensation actions.
Enforcing policies and procedures.
Achieves service operational objectives by contributing information and analysis to functional strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change.
Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
Establishes service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas, projecting expected sales volume and profit for existing and new products.
Manage labor, materials, and other costs associated with the Service team’s operations.
Develop and implement effective plans for improving efficiency and maximizing profitability of the Service team.
Train and provide technical assistance to service team as needed.
Liaise with other departments, as needed, to coordinate service.