Service Manager

Ascent Aerospace•Wichita, KS

67d•Hybrid

About The Position

Ascent Aerospace is a world-renowned, single-source provider of production and automated assembly systems for the aerospace and defense industry. We provide high-precision advanced automated equipment as well as a full suite of both mold and assembly tooling required for the aerospace manufacturing market, including the largest Invar molds ever made— making us the largest tooling group in the industry. We work with our customers to develop their project and see it through, from process engineering to build and installation, to ensure it is an efficient and cost-effective solution. As a true, single-source integrator, we have proven tools to surpass our customer expectations. We have greater control of timing and schedules, which allows for 100% accountability, and avoids costly mark-ups, ultimately saving our customers money. The result: a group of businesses, each an industry leader within their own discipline, now acting as one truly integrated supply base. SUMMARY OF POSITION The Service Manager will act as a resident expert for Ascent and Gemcor equipment installed at customer sites in the greater Seattle area. The expectation for this position is to be both the point of contact for service requests and to assist with the diagnosis and repair of equipment. The Service Manager should be able to identify where additional help or escalation is needed. This position will require travel on occasion to assist with customer equipment diagnosis and repair where specialized expertise is required. The role operates at both strategic and tactical levels, coordinating service projects and enforcing accountability while establishing and maintaining strong, professional customer relationships.

Requirements

Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be: BS in Electrical / Electro-Mechanical Engineering, OR Technical Certificate and 3+ years of experience within the industrial automation industry or equivalent experience
Able to lift up to 50lbs
Able to work at the company or customer facilities, in excess of eight hours per day or 40 hours per week on a second shift and/or weekends if necessary
Proficiency in Microsoft Office
Experience demonstrating problem solving abilities and resourcefulness
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22.C.F.R. § is required

Nice To Haves

Experience working in aerospace manufacturing & assembly
Experience working in automation and/or machine tools industry
Familiarity with Siemens automation and controls systems
Ability to learn new software developments in automation
Capable of building automated assemblies
Basic knowledge of manufacturing practices including machining and automated drill and fill
Must be able to read and understand mechanical, electrical, and pneumatic blueprints
A demonstrated capability to think strategically and execute tactically
Excellent planning and organizational skills
Attention to detail
Ability to multitask in a fast paced environment.
Ability to work independently and as part of a team
Ability to think independently and problem solve
Display a level of professionalism at all times
5-10 years of Field Service experience or 2-3 years Controls Engineer experience

Responsibilities

Serve as the on-site technical lead and primary point of contact for service-related issues at key customer locations in the Seattle area
Coordinates and interface directly with customers, suppliers, and other entities to ensure that all customer requirements, goals and objectives are fully understood and communicated to senior management
Diagnose and repair complex industrial control systems, including, but not limited to: PLCs, CNC controllers, field bus networks, and drive systems
Read and interpret electrical schematics and have ability to use multi-meter to diagnose electrical circuits
Support Service department by traveling to remote customer sites as necessary to perform planned preventive maintenance, machine controls upgrades, emergency service, and operator trainings for customers
Follow policy and procedures including safe working practices
Provide input for service bids and quotes
Automated controls system programming
Any additional duties assigned by management