Service Manager

CraneWorks • Olathe, KS

34d • Onsite

About The Position

Founded in 2002, CraneWorks has grown from a single Houston location into one of North America's premier providers of lifting solutions, with multiple locations strategically positioned across the United States. We provide crane sales, rentals, service, parts, inspections, and aftermarket support for some of the industry's leading equipment manufacturers. Our mission is to deliver best-in-class commercial lifting solutions that enable our customers to operate safely, efficiently, and without interruption. Safety, integrity, reliability, quality, and teamwork are the values that guide everything we do, and our commitment to exceptional customer service has earned the trust of contractors, utilities, municipalities, industrial customers, and construction companies across the country.

Position Summary – Service Manager (Heavy Equipment & Cranes)
The Service Manager is responsible for leading the day-to-day operations of CraneWorks' Olathe, Kansas service department while driving a culture centered on safety, customer satisfaction, accountability, and operational excellence. This position provides leadership to service technicians, service advisors, field service personnel, and shop operations to ensure the highest quality repairs and maintenance of cranes, boom trucks, truck-mounted equipment, and other heavy construction equipment. The Service Manager is accountable for maximizing technician productivity and efficiency, achieving financial and operational goals, and delivering an exceptional customer experience from initial service request through equipment delivery. This role partners closely with Parts, Sales, Rental, and Operations to optimize workflow, improve profitability, and minimize customer downtime. Success in this position requires a hands-on leader who can effectively coach and develop employees, manage multiple priorities, solve complex technical and operational issues, and build strong customer relationships. The ideal candidate combines strong business acumen with extensive heavy equipment service experience and a passion for leading high-performing teams in a fast-paced environment. The Service Manager will champion continuous improvement initiatives, ensure compliance with all safety and regulatory requirements, monitor key performance indicators, manage departmental budgets, and promote a culture where employees are empowered to deliver industry-leading service while living the CraneWorks values of Safety, Integrity, Reliability, Quality, and Teamwork.

Requirements

• Extensive heavy equipment service experience
• Strong business acumen
• Passion for leading high-performing teams in a fast-paced environment

Responsibilities

• Leading the day-to-day operations of CraneWorks' Olathe, Kansas service department
• Driving a culture centered on safety, customer satisfaction, accountability, and operational excellence
• Providing leadership to service technicians, service advisors, field service personnel, and shop operations
• Ensuring the highest quality repairs and maintenance of cranes, boom trucks, truck-mounted equipment, and other heavy construction equipment
• Maximizing technician productivity and efficiency
• Achieving financial and operational goals
• Delivering an exceptional customer experience from initial service request through equipment delivery
• Partnering closely with Parts, Sales, Rental, and Operations to optimize workflow, improve profitability, and minimize customer downtime
• Coaching and developing employees
• Managing multiple priorities
• Solving complex technical and operational issues
• Building strong customer relationships
• Championing continuous improvement initiatives
• Ensuring compliance with all safety and regulatory requirements
• Monitoring key performance indicators
• Managing departmental budgets
• Promoting a culture where employees are empowered to deliver industry-leading service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed