Service Manager | Honda of Martinsburg
About The Position
We're seeking an experienced Honda Service Manager to lead our service department as the dealership transitions to a new Honda service department in Martinsburg, WV. This is a unique opportunity to help build the foundation for long-term success while supporting a dealership that will undergo a significant facility remodel to align with Honda brand standards and enhance the customer experience. As Service Manager, you'll play a key role in building and developing a high-performing team, establishing operational processes, and driving customer satisfaction, profitability, and growth.
Requirements
- Previous Honda Service Manager, Assistant Service Manager, Fixed Operations Manager, or Service Director experience required.
- Minimum of 3 years of automotive service management or fixed operations leadership experience in a dealership environment.
- Strong knowledge of Honda warranty processes, service operations, manufacturer programs, and performance standards.
- Proven track record of improving customer satisfaction, operational efficiency, and department profitability.
- Experience leading and developing Service Advisors and Technicians.
- Strong leadership, communication, coaching, and conflict-resolution skills.
- Ability to analyze performance metrics and implement action plans to achieve business goals.
- Valid driver's license and acceptable driving record.
Nice To Haves
- 5+ years of Honda dealership service leadership experience.
- Honda manufacturer training, certifications, or service management experience.
- CDK, Reynolds & Reynolds, or comparable dealership management system experience.
- Strong understanding of fixed operations financials, forecasting, and KPI management.
- Experience with technician recruitment, retention, and workforce development.
Responsibilities
- Lead all fixed operations and daily service department activities, including staffing, workflow management, productivity, profitability, and customer satisfaction.
- Recruit, coach, develop, and retain a high-performing team of Service Advisors, Technicians, and support staff.
- Drive service sales growth, customer retention, and department profitability through strong leadership and operational excellence.
- Monitor and improve key performance indicators (KPIs), including RO count, labor sales, technician efficiency, productivity, proficiency, ELR, CSI, and warranty performance.
- Ensure compliance with Honda manufacturer requirements, dealership policies, safety standards, and best practices.
- Maintain efficient shop scheduling, technician dispatching, and repair order workflow to maximize throughput and customer satisfaction.
- Partner with Parts, Sales, and Leadership teams to deliver an exceptional customer experience and support overall dealership success.
- Foster a positive, team-oriented culture focused on accountability, continuous improvement, and employee development.
Benefits
- Employee Stock Ownership Plan (ESOP) – Become an Owner
- 401(k) with Company Support
- Medical, Dental & Vision Insurance
- Paid Time Off & Paid Holidays
- Company-Paid Life Insurance
- Employee Assistance Program (EAP)
- Professional Development Opportunities
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
