Service Manager

Brandt Heating and Air Conditioning • Cedar Rapids, IA

4d • Onsite

About The Position

Brandt Heating and Air Conditioning is hiring a full-time Service Manager in Iowa to lead, coach, and elevate a high-performing service team. This role involves developing people, sharpening processes, and delivering five-star customer experiences. The Service Manager guides technicians, solves complex HVAC challenges, and builds a strong culture. The position offers structured development programs, certification support, regular ride-alongs, and exposure to a wide range of HVAC systems. Collaboration across departments and opportunities to teach and mentor are also key aspects of this role. The company is family-owned and operated since 1953, committed to quality HVAC and fireplace services, customer satisfaction, and community involvement. They foster growth, promote from within, and offer training and education opportunities.

Requirements

• State of Iowa HVAC License
• Valid driver's license
• Meets criteria of Level 4+ technician
• Minimum 3 years in customer service or management within a service industry (or equivalent education/experience)
• Ability to read and interpret wiring diagrams and blueprints
• Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
• Ability to safely operate scissors and genie lifts
• Knowledge of basic sheet metal practices
• Understanding of air balancing principles and techniques
• Experience making repair and replacement decisions
• Strong computer skills; highly organized
• Advanced customer service and communication skills
• Demonstrated leadership and accountability
• High School Diploma or equivalent
• Strong proficiency with ServiceTitan or similar service management software
• Resides within 30 miles of our location

Nice To Haves

• NATE certification
• Comfort implementing tools like MeasureQuick

Responsibilities

• Lead, coach, and elevate a high-performing service team.
• Develop people and sharpen processes.
• Deliver five-star customer experiences.
• Guide technicians and solve complex HVAC challenges.
• Build a strong culture.
• Align schedules and priorities.
• Coach technicians through diagnostics.
• Reinforce clean paperwork and clear customer communication.
• Field calls to troubleshoot issues remotely.
• Step in to handle escalated jobs, interpret readings, and make repair-or-replacement decisions.
• Ensure payment is handled per procedure.
• Present training topics at in-house meetings.
• Collaborate with installers on tricky retrofits.
• Review callbacks with management to prevent repeats.
• Keep the team ready for industry changes like refrigerant updates.
• Maintain communication with the office for dispatching.
• Keep vehicles and tools inspection-ready.
• Uphold safety and code compliance.
• Support recruiting with trade schools.
• Champion a culture that blends craftsmanship with outstanding service.

Benefits

• Compensation based on experience ($80,000 – $150,000 base pay with bonus eligibility)
• Structured development programs (Interplay Learning, hands-on coaching, field check-ins)
• Certification support
• Regular ride-alongs for growth
• Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)
• Collaboration across service, dispatch, and install
• Opportunities to teach, mentor, and shape department standards
• Many insurance options
• Paid time off (PTO)
• Paid holidays
• Retirement plan
• Cell phone or stipend
• Vehicle and fuel
• Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED