Service Manager

Hy-Vee•Rochester, MN

1d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Service Manager provides prompt, efficient, and friendly customer service, ensuring that customer needs are met. This role involves supervising and coordinating the activities of employees or performing the work of all job levels within the grocery department.

Requirements

Must be 18+.
High School or equivalent experience.
Two years or more of similar or related work experience preferred.
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information.
Ability to guide people to provide basic direction.
Ability to follow technical manuals.
Increased contact with people.

Nice To Haves

Two years or more of similar or related work experience.

Responsibilities

Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service, and setting a good example.
Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
Learns customers’ names and addresses them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting/passing along customer suggestions or requests.
Answers the telephone promptly and provides friendly, helpful service.
Acts as a leader and role model, maintaining positive employee relations.
Plans, prepares, and adjusts work schedules and assigns employees to specific duties, ensuring timely completion.
Supervises and coordinates activities of employees in all areas of the store in the Department Manager's absence, or performs necessary work at all job levels.
Formulates pricing philosophies or merchandise, following guidelines.
Ensures proper customer service throughout the store and addresses specific customer issues.
Evaluates employee performance to recommend personnel actions such as promotion, transfer, or dismissal.
Trains and enforces safety procedures to provide a safe and healthy work environment and fills out customer accident forms.
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
Compiles, stores, retrieves, and understands managerial data (e.g., sales, inventory reports, ad and display projections/actuals).
Orders merchandise, verifies delivery, ensures quality, compares records with merchandise ordered, and reports discrepancies.
Trains workers in store policies, department procedures, and job duties.
Ensures employee compliance with established policy/law, security, sales, and record-keeping procedures.
Determines location of ad and promotional displays, ensuring product quality and quantities to meet customer and store demands and profitability.
Confers with employees and assists in solving problems affecting job performance and established policies and procedures.
Explains store services to potential personal and business account customers to generate additional business.
Understands the basics of store accounting.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Determines the motivational needs of employees and provides the appropriate environment.
Stays current with market trends and information (e.g., competition, new products, equipment, merchandising techniques).
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel.
Handles cash registers.
Recommends cost reduction programs.
Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.
Recommends additions, deletions, and shelf allocation of merchandise.
Assists in other areas of store as needed.
Performs other job-related duties and special projects as required.