Apartment Service Manager

Windsor Communities • Portland, OR

7d • $71,115 - $88,899 • Onsite

About The Position

Windsor Totem Lake is a mid-rise style apartment community with 170 units. This role is responsible for general maintenance, completing work orders, unit turnovers, emergency on-call repairs, preventive maintenance, safety and compliance, inventory management, record keeping, customer service, and team collaboration. The Service Manager will also have supervisory responsibilities, including creating a positive team environment, budget monitoring, contract management, ordering supplies, and managing employees, scheduling, and overseeing vendors, contractors, and suppliers.

Requirements

• High school diploma or GED.
• Minimum of 5 years of experience in apartment maintenance or a related field.
• Minimum of 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling and overseeing vendors, contractors and suppliers.
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

Nice To Haves

• Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

• Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Maintain property curb appeal and all pool/spa/fountains.
• Complete work orders efficiently and ensure they are closed out within 24 hours.
• Assign work orders as necessary to team members.
• Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
• Work with vendors/contractors to manage the make ready process.
• Respond to emergency maintenance requests and after-hours calls in an on-call rotation.
• Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Ensure compliance with all safety regulations and policies.
• Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Manage and track inventory of maintenance supplies and equipment.
• Order supplies, create purchase orders and process invoices.
• Maintain accurate records of maintenance activities, repairs and daily mechanical rounds.
• Utilize computer, smart phone, and tablet.
• Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
• Support the company’s values and culture.
• Interact professionally with contractors, vendors, and suppliers.
• Work closely with the property management team to identify and resolve maintenance issues.
• Create a positive team environment, and maintain a strong sense of morale while being a positive role model.
• Monitor budgets and manage contracts.
• Manage employees, scheduling and overseeing vendors, contractors and suppliers.

Benefits

• 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment.
• 10% annual bonus potential.
• Annual PTO including: 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month.
• Annual shoe/accessory allowance.
• Tuition assistance.
• Training, mentoring, growth, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED