Apartment Service Manager

LMS Investment Management•Foley, AL

3d•Onsite

About The Position

At Allier Foley, we're more than a place to live...we're a community designed to provide the comfort, convenience, and sense of home that today's residents are looking for. As a Build-to-Rent (BTR) community, we offer the privacy and space of a single-family home combined with the service, amenities, and professional management of a multifamily community. Our team is dedicated to creating an exceptional resident experience through outstanding service, quality maintenance, and a commitment to community. Every team member plays an important role in making Allier Foley a place our residents are proud to call home. At LMS, we believe in being Neighbors Serving Neighbors. Our mission is to Create Community and Create Value by operating with integrity, embracing innovation, fostering collaboration, and building meaningful relationships. We know great communities are built by great people, and we're committed to helping our team members build rewarding, long-term careers in real estate.

Requirements

EPA Certification
CPO Certification
Valid Driver's License
Reliable vehicle for transporting tools and equipment to job sites
Proof of automobile liability insurance
Ability to be bonded
Ability to lift up to 100 pounds for appliance installation and removal.
Ability to operate hand tools and maintenance equipment.
Ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs and ladders, and reach overhead.
Ability to travel between job sites as necessary.
Ability to work in varying weather conditions, including heat and cold.

Nice To Haves

Prior multifamily, build-to-rent, residential, or property maintenance experience.
Experience supervising vendors and contractors.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

Diagnose and perform routine maintenance and repairs in a timely and professional manner.
Complete resident service requests according to company standards.
Perform building, grounds, and common area inspections daily.
Ensure vacant homes are maintained and thermostats are set according to company standards.
Complete or oversee preventative maintenance programs in accordance with company guidelines.
Perform effective emergency maintenance services, including after-hours response as required.
Coordinate daily maintenance priorities with the Community Manager.
Ensure all work is performed in compliance with company standards, OSHA regulations, health codes, and safety requirements.
Pre-inspect homes with notice to vacate.
Complete make-ready inspections and schedules.
Coordinate vendors and contractors to ensure timely completion of turns.
Ensure vacant homes are market-ready and maintained to company standards.
Obtain bids and negotiate pricing with vendors and contractors as needed.
Coordinate work schedules and deliveries with vendors and contractors.
Oversee contractor performance and ensure work is completed according to contract specifications and company expectations.
Complete special projects as assigned by the Community Manager and Regional Manager.
Order parts and supplies while maintaining appropriate inventory levels.
Maintain shop organization and inventory systems.
Ensure proper maintenance of tools and equipment.
Monitor budgets and obtain approvals as required.
Maintain accurate maintenance records and documentation.
Ensure all required inspections, permits, and certifications remain current, including but not limited to fire, pool, backflow, and other regulatory requirements.
Promote positive relationships with residents, vendors, co-workers, and company staff.
Deliver exceptional customer service and professionalism in every interaction.
Demonstrate LMS's commitment to creating a positive resident experience.