Service Manager Opportunity in Fontana, CA

Talon Recruiting•Fontana, CA

3d•Onsite

About The Position

Talon Recruiting has partnered with a National Compressor Manufacturer to find a Service Manager for their team in Fontana, CA. The role involves developing the customer service business in the assigned region according to company standards, understanding customer needs, and providing daily oversight to a team of experienced Service Technicians.

Requirements

Associate’s or Bachelor’s Degree preferred.
5-7 years of directly relevant experience, preferably within the compressed air industry.
Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
Knowledge of safety practices and procedures and OSHA regulatory compliance required.
Must be proficient in Microsoft Office, including Word and Excel.
Some travel required.
Must have a valid driver’s license.

Nice To Haves

Proficiency in IBM Lotus Notes applications preferred.

Responsibilities

Meet or exceed established business goals.
Control costs and maximize profit levels within budgetary guidelines.
Strengthen customer relations by making routine visits to resolve issues, advise on service standards, and sell service agreements/products, including training.
Maximize retention and service revenue potential from current installed base.
Achieve sales goals as defined in terms of revenue and quantity of compressors serviced by department.
Plan and control the daily workload of the Service Technicians and provide technical support.
Interview, hire, and provide orientation/training for new employees.
Oversee and improve the efficiency of daily administrative routines.
Visit customers and provide advice on service standards and sell service plans, products, and training.
Proactively identify, pursue, and resolve customer service issues.
Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations.
Arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
Maintain documentation/certification records relevant to this training.