Service Manager

Pye-Barker Fire & Safety • Spokane Valley, WA

46d • Hybrid

About The Position

This position is responsible for monitoring general assigned activities of a team in the field to include service, testing, trouble-shooting and repairs of fire alarm/life safety systems and related components. Manages a team of technicians, ensures compliance with safety regulations (NFPA, local codes), maintains customer satisfaction, and drives operational efficiency and revenue growth within the service department.

Requirements

• 3+ years of experience with commercial and residential fire alarm systems required.
• Knowledge of NFPA standards required (including 70 and 72).

Nice To Haves

• NICET certification preferred (requires prior experience or training).

Responsibilities

• Supervises, schedules, and supports fire alarm service technicians.
• Hires, trains, and evaluates staff performance.
• Ensures technicians maintain required certifications and licenses.
• Ensures timely completion of work orders.
• Manages dispatching and prioritization of service requests
• Monitors job progress and resolve technical or customer issues.
• Promotes a culture of safety, accountability, and quality.
• Requires the ability to act in a lead capacity and manage teams or groups of individuals on projects.
• Must have good interpersonal skills and be able to work in a team environment as well as work independently.
• Must have a clean driving record and reliable transportation to/from the office or job site.
• Must be flexible with scheduling requirements.
• Requires the ability to display knowledge of principles, practices, codes and regulations related to the work.
• Requires the ability to display knowledge of basic practices of reviewing official documents for completeness and accuracy.
• Requires the ability to interpret, apply, and explain applicable laws, codes, and regulations.
• Requires the ability to use or repair small/light equipment, such as power tools, ladders, medium equipment and machinery
• Meets with building engineers, property management and/or site contacts to discuss work status.
• Operate warehouse equipment, including vehicles, in a way that facilitates the loading and unloading of the truck while observing all safety regulations and manufacturer’s safety instructions for that equipment.
• Work in a safe manner as outlined by company safety procedures including driver safety and personal protective equipment.
• Perform other duties assigned by management.
• Ability to travel when needed.
• Performs other duties as assigned.

Benefits

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed