Service Manager

FIRSTCALL MECHANICAL GROUP LLC•Austin, TX

4d•Onsite

About The Position

We are currently seeking an Service Manager that will maneuver day-to-day business of the service department. High quality, timely, and on budget completion of service projects, maintenance agreements and system repairs is the primary responsibility of this position.

Requirements

Valid driver's license
Must be comfortable with computers and Microsoft Office applications
Minimum 5-7 years management experience, or field experience with supervisory responsibilities
Active EPA certificate

Responsibilities

Manage and develop the staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction
Assess the skills and abilities of technicians to ensure appropriate work assignments and identify abilities and training needs
Assist in developing training and work procedures
Identify opportunities for team improvement, set a plan for achieving customer satisfaction and sales goals, and coach accordingly
Assist the dispatching operation to ensure appropriate technician selection for type of service
Resolve customer issues and complaints to ensure customer satisfaction
Hold regular 1-on-1 meetings with team members to review performance and progress towards goals
Ensure that materials and equipment are ordered and dispensed for scheduled jobs
Generate reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews reports with management
Instruct technicians on proper use of materials and quality workmanship
Verify ongoing training of Technicians
Full financial responsibility for assigned department operations
Ensure company goals are met monthly
Identify and communicate where improvements can be utilized
Ensure that employees have proper tools for the job and that they are properly maintained
Monitor preventive maintenance of vehicles to ensure proper operation
Oversee facility and equipment maintenance, ensuring that assets are protected and controlled.
Maintains an organized, clean and safe work area
Observe IES safety rules and regulations in the performance of duties, Respond to Technician accidents, following safety policy and all drug testing procedures
Run service and maintenance calls, and provide technician support when needed
Keep track of maintenance contracts and frequencies of service. Makes sure all maintenance contracts are completed on time.
Keeps track of the hours spent on contracts, and make sure we do not go over any hours on them
Answer questions from the technicians about jobs, procedures, or assist with technical questions
Source parts and pricing and prepare service repair quotes and send to customers for approval
Create and manage service repair projects as they are approved until the completion of the project
Expected to work after hours when needed or asked by supervisor. May need to assist a technician after hours
Able to multitask and make sure work is done properly and efficiently
Exemplify and maintain a commitment to a high level of customer service for yourself and the department
These duties may not be all inclusive and can be changed without notice

Benefits

Competitive Weekly Pay
Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
401(k) Retirement Savings Plan with a 5% match
Life Insurance
Short & Long-Term Disability
Up to 4 weeks of Paid Off
9 Paid Holidays + Veterans Day for Veterans
Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Company vehicle or allowance
mobile phone or phone allowance
uniforms
work boot allowances