Service Manager - Commercial Roofing & Coatings

Unicoat Industrial Roofing•Bradenton, FL

4d•Onsite

About The Position

Unicoat Industrial Roofing is a specialized commercial roofing contractor focused on delivering high-performance coating and restoration solutions for industrial and commercial facilities. With deep expertise in fluid-applied systems, roof restoration, and maintenance, Unicoat helps customers extend roof life, improve energy efficiency, and reduce long-term capital costs. Our team works across a wide range of building types, providing tailored solutions that minimize disruption and maximize performance. We are always looking for driven professionals who want to build their careers while contributing to innovative, results-oriented roofing solutions. The Service Manager is a division-building role. You will be responsible for standing up the service department from scratch - hiring and developing your team, and building the operational infrastructure. This role owns everything from customer relationships and field execution to scheduling, quality control, and safety.

Requirements

3+ years in operations leadership within commercial or industrial roofing, coatings, waterproofing, or related building envelope services
Proven track record of delivering gross margin through disciplined cost control across labor, materials, and equipment
Experience managing chemical safety programs: SDS, PPE protocols, respiratory protection, and HAP compliance
History of building or scaling service teams, including hiring, onboarding, and developing field applicators
Experience with quality control systems: pre-job inspections, in-progress checks, and warranty documentation
Proficiency with a field service management platform
Strong written and verbal communication skills; comfortable in front of customers and crews alike
Valid driver's license and satisfactory driving record required

Nice To Haves

Familiarity with commercial or industrial roofing systems, in addition to coatings
OSHA-30 Certification
Bilingual (English/Spanish) a plus

Responsibilities

Stand up the Unicoat service department
Hire, onboard, and develop a team of service technicians and field leads within the first 90 days
Build the operational infrastructure: scheduling workflows, work order processes, quality standards, and safety protocols
Establish vendor and supplier relationships for materials and equipment
Manage day-to-day scheduling and dispatching for all service crews, coordinating surface prep, application windows, and weather-dependent work
Conduct pre-job inspections, in-progress quality checks, and post-job walkthroughs to verify workmanship standards
Ensure accurate, complete job documentation: photos, warranty paperwork, SDS compliance records, and work order closeout
Own the service P&L: manage labor, materials, and equipment costs
Monitor material yield and coverage rates
Drive service revenue at or exceeding budget in the first year of division launch
Track billable utilization across the team
Lead with a safety-first culture
Achieve and maintain zero OSHA recordables or violations
Conduct regular toolbox talks, safety audits, and incident reviews
Serve as the primary point of contact for service customers
Handle escalations, warranty callbacks, and quality issues with speed and professionalism
Ensure mobilization is scheduled within 48 hours of service request; 90% of work orders completed within quoted scope and timeline
Represent Unicoat on-site and in customer conversations with strong energy and a customer-first mindset

Benefits

Competitive compensation commensurate with experience
Company Truck + Gas card
Company Laptop + Company Phone
PTO and paid holidays
Opportunity to build and lead a service division from the ground up with the backing of a growing, PE-backed platform
Collaborative culture that values accountability, grit, and continuous improvement

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