Service Manager

TR MILLER HEATING AND COOLING•Tinley Park, IL

10h•$80,000 - $90,000•Onsite

About The Position

TR Miller Heating, Cooling, Plumbing, and Electrical is a fast-growing company committed to growth and investing in its people. We’re looking for a passionate Service Manager who doesn’t just want a job, but a career spent building something better. In this role, you’ll be the backbone of our service quality - directly impacting our reputation by leading, coaching, and developing a team of skilled technicians across HVAC and Plumbing. If you’re a hands-on leader who thrives on problem-solving and fostering a culture of excellence, this is your chance to shine. Proudly recognized on the Inc. 5000 list for the 6th year in a row – TR Miller continues to grow as one of North America’s fastest-growing private companies, thanks to a relentless team spirit and unwavering drive for excellence. Recognized as Chicago Tribune’s Top Workplace of 2025 Company Events & Team Culture: From casino nights and bowling outings to fall festivals, baseball games, and tubing trips - we make sure our team has fun together outside of work. President’s Club: Top performers earn an all-expenses-paid trip for themselves and a guest, including flights, accommodations, and spending money. Destinations have included Nashville and Las Vegas, with our next trip set for Cancun, Mexico!

Requirements

Minimum 2-3+ years of proven leadership experience
A strong understanding of service metrics (revenue, margins, average ticket, and conversion)
Strong ability to de-escalate high-pressure situations with customers and technicians with empathy and professionalism
Strong ability to inspire and lead a service team with a focus on "trust and integrity"
Valid driver’s license with clean driving record
Must be comfortable riding in a vehicle for extended periods and participating in ride-alongs with technicians in the field
Must be able to remain in a stationary position (seated) for prolonged periods
Frequent use of computer, keyboard, and telephone headset
Everyone is required to submit a pre-employment background check prior to start date

Responsibilities

Manage and develop a team of HVAC and Plumbing service technicians (and dispatch as applicable) through regular one-on-ones, ride-alongs, and weekly technical training
Troubleshoot any hurdles in real-time to prevent project delays and foster a culture where we get it right the first time
Drive the service department’s success - from revenue and margins to average ticket size and membership growth
Ensure every call results in a happy customer and a glowing review by minimizing callbacks and maximizing first-call resolutions
Use ServiceTitan to run clear scorecards and improve processes so trucks roll on time and issues are resolved fast
Partner with Install, Sales, and Office teams to ensure a seamless "TR Miller experience" for every homeowner

Benefits

Reliable, take-home company vehicle
Weekly Pay
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Met Law
Pet Insurance
Short-Term and Long-Term Disability
Employee Assistance Program
Regular company events and outings throughout the year
President’s Club – Annual all-expenses-paid trip for top performers + guest
10 days of Paid Time Off (PTO) per year, plus an additional 5 days after reaching 5 years with TR Miller
7 paid holidays
401(k) plan with a 4% company match
Tuition Reimbursement
Tool Buyback Program