Service Manager

Kaizen Automotive Group•Ponoka, AB

56d•CA$100,000 - CA$120,000•Onsite

About The Position

The Service Manager is responsible for leading the daily operations of the dealership’s Service Department, ensuring an excellent customer experience while maximizing departmental productivity and profitability. This role oversees service advisors, technicians, and support staff while maintaining high standards for safety, quality, compliance, and OEM specific processes. The ideal candidate is a customer-focused leader with strong technical knowledge, operational expertise, and the ability to cultivate a positive, high-performance team environment.

Requirements

Proven leadership experience in an automotive service environment, ideally within an OEM dealership.
Strong knowledge of vehicle service operations, diagnostics, repair processes, and warranty administration.
Demonstrated ability to lead, motivate, and develop a diverse service team.
Excellent customer service, communication, and conflict resolution skills.
Proficiency with dealership management systems (DMS) and OEM service applications.
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license and clean driving record required.

Nice To Haves

Certification in automotive technology or relevant postsecondary education is an asset.

Responsibilities

Manage and lead the Service Department to meet operational, financial, and customer satisfaction goals.
Oversee service workflow, dispatching, scheduling, and shop efficiency to ensure timely and accurate repairs.
Maintain strong relationships with customers through effective communication, problem resolution, and service quality assurance.
Ensure compliance with OEM repair standards, warranty policies, and dealership procedures.
Monitor key performance indicators (KPIs) and implement improvement strategies as needed.
Collaborate with Parts, Sales, and Fixed Operations leadership to support smooth dealership operations.
Recruit, train, coach, and develop service advisors, technicians, and support staff.
Conduct regular quality checks, safety reviews, and process audits to maintain a high standard work environment.
Manage service department budgets, cost control, and profitability targets.
Handle escalated customer concerns and ensure positive outcomes that support long-term loyalty.
All other duties as assigned by Corporate or Store Leaderhip.