Service Manager
HVAC RNTL•Phoenix, AZ
•Hybrid
About The Position
We are seeking a highly experienced and customer-focused Service Manager with deep expertise in large tonnage chiller service and a proven track record of leading technical teams. This role is pivotal in managing the service lifecycle of rental HVAC equipment – both in the field and at depot locations – while also providing hands-on technical support when needed. The ideal candidate will be a collaborative leader who thrives in a fast-paced environment and is passionate about developing people and delivering exceptional customer service.
Requirements
- Minimum of 15 years in chiller/HVAC maintenance, mechanical engineering, or related technical fields.
- Demonstrated success in managing technical teams and service operations.
- Strong hands-on experience with large tonnage chillers and HVAC systems.
- Excellent interpersonal and written communication skills; ability to collaborate across departments.
- Committed to delivering high-quality service and building lasting client relationships.
- EPA certification and other relevant HVAC licenses are required.
- Must be able to pass a DOT medical exam.
- Experience with service management software and remote diagnostics tools.
- Willingness to travel regionally as needed.
Responsibilities
- Lead a regional team of HVAC service technicians, overseeing daily operations, performance, and development.
- Recruit, hire, onboard, and train technicians to ensure technical excellence and safety compliance.
- Conduct regular team meetings, performance reviews, and coaching sessions to foster growth and accountability.
- Manage administrative tasks including time sheet approvals, expense reports, scheduling, and time-off requests.
- Promote a culture of safety, teamwork, and continuous improvement across all service operations.
- Oversee installation, startup, maintenance, and service of rental HVAC equipment on jobsites and in depots.
- Provide hands-on technical service and troubleshooting support during peak demand or complex projects.
- Conduct job site walks to support sales and ensure proper equipment application and readiness.
- Assist with system design and application engineering in collaboration with sales and project teams.
- Deliver remote and on-site technical support to internal stakeholders and customers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
