Service Manager
Jim Taylor Auto Group•Monroe, LA
•Onsite
About The Position
The Service Manager plays a key leadership role in driving the success of the service department through strong customer relationships, team development, and operational excellence. This position is responsible for overseeing daily service operations, setting departmental goals, and ensuring a high level of customer satisfaction. The ideal candidate brings proven service management experience, strong leadership skills, and a commitment to delivering consistent, high-quality service experiences.
Requirements
- Minimum of 3 years of management experience
- Strong customer service and leadership background
- High school diploma or higher education
- Valid driver’s license with a clean driving record
Nice To Haves
- Experience managing service department personnel
- Ability to set and manage departmental goals and performance metrics
- Strong communication and problem-solving skills
- Driven, growth-oriented mindset with the ability to support and develop teams
Responsibilities
- Lead daily operations of the service department to ensure efficiency and quality
- Build and maintain strong relationships with customers
- Communicate clearly with customers regarding service needs, timelines, and updates
- Hire, train, supervise, and support service department personnel
- Establish departmental goals, budgets, and performance expectations
- Monitor customer satisfaction and address concerns promptly and professionally
- Stay current on product updates, service processes, and industry best practices
- Promote repeat and referral business through strong service experiences
- Lead the service department with consistency, accountability, and a commitment to delivering an exceptional experience for every customer
- Take ownership of department performance, team development, customer satisfaction, and daily operational excellence
- Identify challenges early, improve processes, support team growth, and step in wherever needed to keep the department moving
- Create a high-quality service experience that builds trust, encourages repeat business, and supports long-term dealership success
- Listen to customers and team members with patience, respect, and understanding while helping resolve concerns professionally
Benefits
- Medical, Dental, and Vision Insurance
- Disability & Life Insurance
- 401(k) Retirement Plan
- Paid Vacation and 5 Paid Holidays
- Free Medical Clinic Access
- Free Mental & Physical Therapy Services
- Free Access to a Nutritionist
- Employee Discount Program
- Ongoing Training & Career Development Opportunities
- Employee Referral Bonuses
- Fun Employee Appreciation Events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
