Service Manager 1 - Raleigh, NC

M.C. Dean, Inc•Raleigh, NC

1d•Onsite

About The Position

The Service Manager (SM) is responsible for the day-to-day oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders. The SM will report to the Project Manager (PM) and serve as the daily routine manager for Technical Staff. Ensure proper operation and maintenance of building systems in accordance with approved procedures, manufacturer specifications, and industry best practices. Monitor daily maintenance activities, ensuring work is completed on schedule and meets quality standards. Supervises the execution of preventive, predictive, and corrective maintenance programs. Provide day-to-day supervision, guidance, and accountability for technicians and shift leads. Reinforce standards, expectations, and procedural compliance across the workforce. Support training and development of staff to enhance technical capabilities and operational performance. Provide performance feedback to the PM to support personnel actions. Review CMMS (Maximo) work orders, service tickets, and operational logs for accuracy, completeness, and quality assurance. Ensure proper documentation of maintenance activities to support traceability and compliance. Identify trends and support root cause analysis through accurate data review. Develop, refine, and enforce standard operating procedures (SOPs) and methods of procedure (MOPs) for all facility systems. Ensure adherence to site safety policies, regulatory requirements, and customer standards. Coordinate procurement of materials, parts, and services required for maintenance operations. Maintain inventory levels, ensuring availability of critical spare parts and consumables to prevent delays in maintenance and repairs. Works with the Task Order Manager (TOM) to support coordination and oversight of subcontractors performing maintenance or project work. Verify work is executed in accordance with approved procedures and quality standards. Performs planning and work scheduling to minimize operational disruptions. Manages daily operations, workforce performance, and maintenance execution. Ensures all employees under their organization are issued proper PPE, to include uniforms, prior to coming on board. Ensure all employees under their organization have completed the required safety training. Ensure work orders do not breach and are closed out in a timely manner. This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Requirements

High School Diploma/GED with 10+ years of experience
Associate's Degree with 8+ years of experience
Bachelor's Degree with 5+ years of experience
A minimum of three (3) years of experience with responsible oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders.
This experience must be in a large commercial/industrial facility or at multiple facilities with complex mechanical, electrical, and structural requirements.
Must have experience coordinating work and communicating with customers and subcontractors.
Must have experience managing, scheduling, and tracking a large volume of independent work orders simultaneously.
Must be computer proficient and skilled with Microsoft Office programs, including Word, Excel, and Project.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain & maintain an HSPD-12.
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.

Nice To Haves

Experience with one or more computerized maintenance management systems (CMMS) is preferred.

Responsibilities

Ensure proper operation and maintenance of building systems in accordance with approved procedures, manufacturer specifications, and industry best practices.
Monitor daily maintenance activities, ensuring work is completed on schedule and meets quality standards.
Supervises the execution of preventive, predictive, and corrective maintenance programs.
Provide day-to-day supervision, guidance, and accountability for technicians and shift leads.
Reinforce standards, expectations, and procedural compliance across the workforce.
Support training and development of staff to enhance technical capabilities and operational performance.
Provide performance feedback to the PM to support personnel actions.
Review CMMS (Maximo) work orders, service tickets, and operational logs for accuracy, completeness, and quality assurance.
Ensure proper documentation of maintenance activities to support traceability and compliance.
Identify trends and support root cause analysis through accurate data review.
Develop, refine, and enforce standard operating procedures (SOPs) and methods of procedure (MOPs) for all facility systems.
Ensure adherence to site safety policies, regulatory requirements, and customer standards.
Coordinate procurement of materials, parts, and services required for maintenance operations.
Maintain inventory levels, ensuring availability of critical spare parts and consumables to prevent delays in maintenance and repairs.
Works with the Task Order Manager (TOM) to support coordination and oversight of subcontractors performing maintenance or project work.
Verify work is executed in accordance with approved procedures and quality standards.
Performs planning and work scheduling to minimize operational disruptions.
Manages daily operations, workforce performance, and maintenance execution.
Ensures all employees under their organization are issued proper PPE, to include uniforms, prior to coming on board.
Ensure all employees under their organization have completed the required safety training.
Ensure work orders do not breach and are closed out in a timely manner.