Service Manager

Mechanical Solutions Inc.•Maryland Heights, MO

15d•Onsite

About The Position

We are seeking an experienced and driven Service Manager to lead our service division. This role is responsible for overseeing daily service operations, managing field technicians, ensuring customer satisfaction, and driving profitability within the service department. The ideal candidate brings strong leadership, deep HVAC/mechanical knowledge, and a hands-on approach to operational excellence.

Requirements

5+ years of experience in HVAC/mechanical service operations
2+ years in a leadership or supervisory role
Strong knowledge of HVAC systems, piping, and ductwork
Proven ability to manage teams and service operations effectively
Excellent communication and customer service skills
Experience with scheduling, dispatching, and job costing
Must be able to pass pre and random drug tests

Nice To Haves

Bachelor’s degree in Mechanical Engineering, Construction Management, or related field
Experience in a mid-sized mechanical contractor or engineering firm
Familiarity with service management software (e.g., ServiceTitan, FieldEdge, etc.)
Strong financial acumen (budgeting, forecasting, P&L)
Ability to meet sensitive timelines
Strong knowledge of MS Office suite including MS Excel software

Responsibilities

Oversee day-to-day service department operations, including scheduling, dispatching, and workflow coordination
Ensure efficient utilization of technicians and resources
Monitor job progress, timelines, and service quality
Manage, mentor, and develop a team of service technicians and support staff
Conduct performance evaluations, training, and coaching
Foster a culture of accountability, safety, and continuous improvement
Team development and leadership
Serve as the primary point of contact for key service clients
Resolve escalated service issues promptly and professionally
Maintain strong client relationships to drive repeat business
Manage departmental budgets, forecasting, and P&L performance
Review job costing, margins, and billing accuracy
Identify opportunities to improve profitability and efficiency
Provide guidance on HVAC, piping, and ductwork service challenges
Ensure compliance with industry standards, codes, and safety regulations
Support troubleshooting and complex service diagnostics
Implement and refine service processes, systems, and KPIs
Drive adoption of service management software and reporting tools
Continuously improve response times and service delivery