Service Manager / Low Voltage IT Service
Ohmcomm Inc•Philadelphia, PA
•$55,000 - $65,000•Onsite
About The Position
The Service Manager will oversee daily operations, ensuring efficient, effective service delivery and follow up. The role involves supervising and coordinating service technicians, managing client relationships, implementing service policies, and ensuring customer satisfaction. The Service Manager works directly with the owner of OhmComm, this is a fast-paced position. It requires attention to detail.
Requirements
- Experience in IT and technology (low voltage) systems
- Skills in managing teams and coordinating service technicians
- Ability to handle customer service and client relationships
- Proficiency in technical troubleshooting and problem-solving
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to work after hours and weekends when needed
Nice To Haves
- Experience in project management is a plus
- Experience with ConnectWise preferred
Responsibilities
- Oversee daily operations, ensuring efficient, effective service delivery and follow up.
- Supervise and coordinate service technicians.
- Manage client relationships.
- Implement service policies.
- Ensure customer satisfaction.
- Respond to service inquiries.
- Troubleshoot technical issues.
- Maintain service records.
Benefits
- Health insurance
- Paid time off
- 401(k) matching
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
