Service Manager

Owen Equipment Sales • Fairfield, CA

12d • $80,000 - $100,000 • Onsite

About The Position

The Service Manager is responsible for leading the day-to-day operations of the Service Department, including technician oversight, work order review, and quality control of repair and warranty work. This role ensures efficient service delivery, strong technician performance, and a high standard of customer satisfaction.

Requirements

• High school diploma or equivalent required
• Minimum of 3–5 years of experience in equipment service, repair, or maintenance, including prior supervisory or lead technician experience.
• Strong mechanical and technical knowledge of heavy equipment systems (hydraulic, electrical, diesel)
• Proficiency with service/work order software and Microsoft Office.
• Understanding of safety regulations, warranty processes, and equipment diagnostics.
• Strong leadership, organizational, and communication skills
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Technical/vocational certification in diesel, heavy equipment, or mechanical systems preferred.
• Manufacturer-specific certification or training on relevant equipment lines.
• Experience managing a service department or team of technicians.

Responsibilities

• Assign jobs and work areas to service technicians based on skill level and workload.
• Oversee the reconditioning of used equipment and the setup of new equipment.
• Review repair work orders for accuracy and completeness regarding parts, materials, and labor, and approve equipment for release to customers.
• Diagnose complex machine problems alongside technicians and apprentices, providing hands-on instruction as needed.
• Schedule and conduct in-house technician training programs.
• Evaluate incoming repair work and participate directly in repairs as needed.
• Communicate customer complaints and service issues to leadership.
• Maintain a clean, safe, and organized working environment for all service staff.
• Meet regularly with leadership to review department performance and personnel matters.
• Prepare reports and documentation related to service work orders and department activity.
• Maintain up-to-date technical and product knowledge across the equipment line serviced.
• Represent the company professionally in all customer interactions.
• Participate in ongoing training and professional development.
• Follow and enforce company policies, procedures, and safety regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED