Service Manager

Peach State Truck Centers Career Postings•Jefferson, GA

42d•Onsite

About The Position

Responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs. Assesses present and future needs, trends, problems and profit opportunities of the Service Department. Within the Company's overall plans and policies, establishes short- and long-term operating and financial objectives for the Service Department. Ensures that approved policies and objectives are clearly understood and effectively applied within the department. Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives. Reviews and appraises the results of activities within the department and takes appropriate action as necessary. Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships. Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force. Maintains appropriate communication within and between all departments within the branch. Promotes safe work habits and ensures that safety rules are followed. Develops and maintains policies and practices which will ensure positive employee and customer relations. Is familiar with the activities of competition, market conditions and department operation; keeps the Director of Service and if appropriate General Manager informed. Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor. Manages Service Porters, Service Technicians, Service Advisors, Service Forman, and Service administrative personnel.

Requirements

Ability to perform each essential duty satisfactorily.
Minimum of four years' experience in a related field.
Excellent leadership skills.
Excellent communication skills.
Previous supervisory experience.
Positive can-do attitude.
Strong work ethics.
Commitment to extra hours when needed.

Nice To Haves

CDL preferred.
An equivalent combination of education and experience is acceptable.

Responsibilities

Manage the day-to-day operations of the branch's Service Department.
Plan, direct, and control the activities of the Service Department to meet growth and profit objectives.
Formulate objectives, plans, procedures, and programs for the Service Department.
Evaluate department results and performance against objectives.
Maintain high standards of professionalism in serving customers and identifying their needs.
Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
Establish short- and long-term operating and financial objectives for the Service Department.
Ensure approved policies and objectives are understood and applied within the department.
Formulate annual and monthly sales/profit objectives and expense budgets.
Review and appraise department activities and take appropriate action.
Travel with outside sales force to customer locations to promote the Service Department and dealership.
Collaborate with the Parts Manager and outside sales force to improve labor sales efforts.
Maintain communication within and between all branch departments.
Promote safe work habits and ensure safety rules are followed.
Develop and maintain policies and practices for positive employee and customer relations.
Stay informed about competitor activities, market conditions, and department operations.
Coordinate warranty claims processing with the Warranty Manager.
Administer warranty and policy adjustments fairly for customers, the dealership, and vendors.
Manage Service Porters, Service Technicians, Service Advisors, Service Forman, and Service administrative personnel.