Service Manager

UTILITY TRAILER OF TEXAS INC•Socorro, TX

13d•Onsite

About The Position

The Service Manager is responsible for the performance and profitability of the service department. This role involves maximizing service requests and profitability through a targeted sales quota, protecting and maintaining all assets of the assigned service department, and creating a plan to identify potential service customers. The Service Manager will develop and maintain positive long-term relationships with customers, ensuring they have all necessary information on sales programs, pricing, products, promotions, and special pricing. This position also involves developing relationships with vendors, responding to customer needs with appropriate parts and service solutions, and managing, coaching, and training service employees. The Service Manager will review and approve all service purchases, meet sales targets, and maintain tools, equipment, and supplies for the service department. A strong understanding of safe working conditions and competent safety skills with all shop tools is required. The role also includes performing other duties as assigned by management and strictly adhering to all company safety policies and procedures, including immediately reporting any accidents.

Requirements

Have good written and verbal communication skills and the ability to succeed in a team environment.
Excellent communication and customer relationship building skills.
Must be detailed oriented and organized.

Responsibilities

Responsible for the performance and profitability of the service department and maximizing all service requests and profitability for the branch service department through a targeted sales quota of service as well as other products offered by the company.
Protect and maintain all assets of assigned service department.
Create a plan to identify all potential service customers.
Develop and maintain positive long term relationships with all customers.
Maintain customer service information based on customer needs.
Ensure customers have all information on our sales programs, including pricing, products, promotions, contract and special pricing.
Develop relationships with vendors.
Respond to customer needs with appropriate parts and service solutions.
Manage, coach and train service employees.
Review and approve all service purchases.
Responsible to meet sales.
Maintains tools, equipment and supplies for service department.
Knowledge of safe working conditions and competent of safety skills with all shop tools.
Perform other duties as assigned by management.
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Communicate with internal service staff to develop the support for the customer base.
Investigate customer problems and identify proper solutions.
Identify and profile target accounts and execute a plan to develop them as a customer/partner.
Responsible for making regularly scheduled calls in order to identify service needs to established customers and new accounts both by phone and in person.
Identify and maintain core accounts and reinforce their purchase decisions by continually offering them solutions to their changing environment.
Developing relationships with all key customer employees, especially Branch and General Managers, Parts Managers and Service Managers.
Communicate with fellow employees to ensure customer satisfaction on all service work.
Monitor costs and expenses.
Ensure that trailers are repaired and invoiced in a cost efficient manner.
Conduct safety activities for service department (audits, meetings & training).
Respond to customer requests to provide written estimates.
Manage and track all service work. This includes communication and coordination with vendors, shop foreman, end user, etc.