Service Manager

Lou Fusz Kia of Columbus•Columbus, OH

13d•$180,000•Onsite

About The Position

Lou Fusz Automotive Network is seeking an experienced, high-performing Service Manager to lead its growing service operation at Lou Fusz Kia of Columbus. This is an outstanding opportunity to join one of the most respected automotive organizations in the country, a Top 100 Dealer Group in the Nation that is family-owned and operated, built on a foundation of integrity, service, and family values. For over 70 years, the organization has established a reputation for stability, growth, and excellence in the automotive industry. The ideal candidate is a proven leader who can drive operational performance, develop people, deliver an exceptional customer experience, and build a culture of accountability and success.

Requirements

Previous automotive Service Manager experience required
Strong leadership and team development skills
Proven record of driving profitability and operational excellence
Exceptional customer service and communication abilities
Strong understanding of dealership fixed operations metrics and financial management
Ability to lead through change and build a positive, performance-driven culture

Responsibilities

Lead the Service Operation within operational excellence standards
Recruit, train, develop, and retain high-performing advisors, technicians, and support staff
Drive service sales, profitability, productivity, and customer satisfaction
Monitor and improve key performance indicators including ELR, labor gross profit, technician efficiency, productivity, and KSI – NPS.
Create a culture centered on leadership, accountability, teamwork, and customer experience
Ensure compliance with manufacturer standards and company policies
Partner with dealership leadership to execute growth strategies and operational improvements