CDJR Service Manager

Razzari Auto Center•Merced, CA

5d•Onsite

About The Position

Service Manager – Razzari Chrysler Dodge Jeep Ram Location: Merced, CA Employment Type: Full-Time Lead a High-Performing Service Department at Razzari Chrysler Dodge Jeep Ram Razzari Chrysler Dodge Jeep Ram is looking for an experienced, driven, and customer-focused Service Manager to lead our growing Fixed Operations team. We are seeking a proven leader with a strong background in automotive service management who is passionate about building successful teams, delivering outstanding customer satisfaction, and achieving exceptional business results. As part of the family-owned Razzari Auto Centers, proudly serving the Central Valley, you'll have the opportunity to lead a talented team while making a lasting impact on our customers, employees, and dealership.

Requirements

Minimum of 5 years of automotive Service Manager experience (CDJR/Stellantis experience a plus).
Proven record of maintaining excellent CSI scores and customer retention.
Strong leadership, coaching, and team-building abilities.
Deep understanding of dealership fixed operations, service department financials, and operational performance.
Excellent communication, organizational, and conflict-resolution skills.
Ability to motivate employees while fostering a collaborative, team-first culture.
Experience with dealership management systems and service scheduling software.
Valid driver's license with a clean driving record.

Nice To Haves

CDJR/Stellantis experience a plus

Responsibilities

Direct and oversee all daily operations of the Service Department.
Lead, coach, and develop Service Advisors, Technicians and support staff.
Create a positive, team-oriented culture focused on accountability, communication, and continuous improvement.
Maintain and improve Customer Satisfaction Index (CSI) scores through exceptional customer service.
Monitor department productivity, technician efficiency, labor sales, gross profit, and overall performance.
Ensure repair orders are processed accurately and completed in a timely manner while maintaining Stellantis warranty compliance.
Partner with the Parts Department to maximize technician productivity and customer satisfaction.
Establish department goals, monitor key performance indicators, and implement strategies for continuous improvement.
Resolve customer concerns professionally while building long-term customer relationships.
Maintain a safe, organized, and efficient work environment.
Ensure compliance with all dealership, manufacturer, and safety standards.