Service Manager - North Vancouver

The Jim Pattison Auto Group • North Vancouver, BC

11h • Onsite

About The Position

The Jim Pattison Auto Group has a new opportunity for a Service Manager to join our team to deliver exceptional customer experiences while ensuring operations run efficiently and profitably. If you are passionate about building strong teams, optimizing processes, and driving results, this is your opportunity to make a lasting impact!

This is a full-time, permanent role of 40 hours per week.

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

As the Service Manager, you will be entrusted with overseeing the day-to-day operations of our service department. Your mornings often begin with reviewing the day’s service appointments and ensuring the shop is fully staffed. Throughout the day, you will coordinate with your service team and other departments to maintain an efficient workflow and resolve challenges quickly to minimize downtime.

As the driving force behind our commitment to excellence, you will maintain a strong focus on delivering an exceptional customer experience and handling customer inquiries. Furthermore, you will stay up to date on industry trends, ensure service and warranty requirements are met, recommend equipment upgrades, and maintain strict compliance with safety and environmental regulations.

The role also involves reviewing work orders, tracking performance metrics, and implementing process improvements to meet dealership goals. By the end of the day, the Service Manager will not only have kept operations running smoothly and achieved service targets, but also invested in their team: coaching members, recognizing achievements, and celebrating successes.

Requirements

• Assistant Service Manager experience is required.
• Proven track record of success in the automotive industry, coupled with a deep understanding of service department operations.
• Strong understanding of warranty processes, manufacturer performance metrics, and customer satisfaction programs.
• Proficiency in utilizing computer systems and software applications common in automotive service centers, such as CDK.
• Strong accuracy, business judgment, and attention to detail.
• Ability to identify and resolve issues effectively and efficiently.
• Excellent organizational and realistic time management skills.
• Clear, concise, and professional written and verbal communication.
• Valid BC driver’s license with a clean driver’s abstract.
• Satisfactory Driver’s Abstract from ICBC.
• Consent to a background and credit check.

Nice To Haves

• Automotive Service Management experience is preferred.

Responsibilities

• Overseeing the day-to-day operations of our service department.
• Reviewing the day’s service appointments and ensuring the shop is fully staffed.
• Coordinating with the service team and other departments to maintain an efficient workflow.
• Resolving challenges quickly to minimize downtime.
• Maintaining a strong focus on delivering an exceptional customer experience and handling customer inquiries.
• Staying up to date on industry trends.
• Ensuring service and warranty requirements are met.
• Recommending equipment upgrades.
• Maintaining strict compliance with safety and environmental regulations.
• Reviewing work orders.
• Tracking performance metrics.
• Implementing process improvements to meet dealership goals.
• Coaching team members.
• Recognizing achievements and celebrating successes.

Benefits

• Competitive compensation package including salary, commission, and performance bonuses.
• Unlimited avenues for professional growth and development within our expansive organization.
• Access to manufacturer and in-house training programs, to keep your skills sharp and current with brand standards.
• Exclusive discount offers available to our valued team members.
• Recognition and rewards program designed to celebrate your achievements.
• Comprehensive benefits package aimed at promoting optimal employee health and wellness.
• Join an exceptional team of colleagues in a supportive and vibrant work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed