Service Manager

MICHIGAN IMPLEMENT INC•Carrington, ND

22d•Onsite

About The Position

Leading Edge Equipment is a fast growing, family-owned John Deere dealership with locations in Michigan, Devils Lake, Hampden and Carrington, ND. We are focused on career development and promotion – people are at the core of everything we do! If you are looking for a career and not just a job, you are in the right place! Leading Edge Equipment is searching for a highly motivated candidate to join our team as a Service Manger based in our Carrington, ND dealership. As part of our team, you will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Supervision of Service Coordinator, Service Technicians, and John Deere Tech Students. This position reports to our Director of Aftermarket, Vic Park.

Requirements

Ability to lead and work cooperatively in a team environment
Experience communicating effectively to individuals and groups
Knowledgeable operating vehicles, tools, and equipment for diagnostic purposes
Ability to use standard John Deere applications, Microsoft Office, and internet functions
Experience analyzing and interpreting internal reports
High School Diploma or GED
Valid driver’s license required

Nice To Haves

2+ years of experience in supervisory role (Shop Foreman, Lead Hand, Supervisor, etc.)
Experience in the agricultural, heavy equipment, or related industry
Experience using Service ADVISOR or other computer based diagnostic repair tools
Demonstrated experience consistently meeting performance metrics
CDL (Commercial Driver’s License)

Responsibilities

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction
Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Ensures that all service warranty claims within the required timeframe to receive maximum credit
Attracts, retains, and assists with development of department personnel
Executes service department marketing plan with the direction from marketing manager and monitors monthly to ensure achievement of departmental goals
Coordinates customer clinics, field days, and related promotional events
Assists with the development and training of service personnel and completes performance reviews of service staff
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products
All other duties as assigned