SERVICE MANAGER

Wolter, Inc.•Buford, GA

81d•Onsite

About The Position

Manages the functions of a branch service department. To provide excellent service support to our customers (external and internal) and grow our service revenues.

Requirements

Must partner with management team to ensure we are meeting regional and corporate goals.
Must maintain systems and controls to ensure service processes flow appropriately.
Must ensure we maintain good customer and vendor relationships in line with business strategy.
Must partner with parts, sales, and rental departments to service customers.
Leadership: Demonstrated ability to lead people and get results through others
Management: ability to organize and manage multiple priorities
Planning: ability to think ahead and plan over a one-to-two year time span
Good interpersonal, presentation, and communication skills
Excellent knowledge of industrial powered equipment and our industry with at least 5 years in a service environment and at least two years in a supervisory capacity.
Strong computer proficiency – emphasis on Microsoft Excel, Word, Power Point
Must have valid operator’s license for powered industrial equipment.
Commitment to company vision and mission

Nice To Haves

Bachelor’s degree in business
Experience in all aspects of our business
Awareness of lean business principles

Responsibilities

Maintain high customer satisfaction.
Meet and exceed profit objectives.
Partner with GM or CFO in creating the annual service department budget.
Closely monitor and manage TM&R and Rental fleets to meet budget and customer expectations.
Properly manage new truck warranty function.
Development and supervision of branch service staff.
Ensure all employees’ annual reviews are properly conducted in a timely manner.
Hold monthly department meetings to keep key staff current on hot issues and keep lines of communication open.
Hold quarterly tech meetings.
Participate in other management meetings as scheduled.
Partner with parts manager to ensure good working relationship between parts and service departments.
Assist field sales reps with customer calls/visits, and/or help with service solutions for our customers.
Work with Corp Tech Training to train and develop technicians’ skillsets.
Ensure all service jobs are quoted properly and completed on time.
Ensure completed jobs are billed immediately, that “days to bill” meet our goals.
Ensure company service fleet is maintained properly.
Participate in or attend relevant trade shows.
Observe employee safety habits and work environment at every opportunity.
Work with marketing on any sales specials.
Handle any projects assigned by executive management.