Service Manager
DLHQ•Burlington, MA
•Onsite
About The Position
A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is an outstanding opportunity for a proven leader who is passionate about customer satisfaction, employee development, operational excellence, and profitability.
Requirements
- Minimum 3 years of automotive service management experience
- Track record of improving CSI, employee performance, and departmental profitability
- Strong leadership, communication, and organizational skills
- Experience in a high-volume dealership environment preferred
- Valid driver's license and clean driving record
Nice To Haves
- Reynolds & Reynolds, CDK, or similar DMS experience a plus
Responsibilities
- Lead and manage all aspects of dealership service operations
- Drive customer retention and CSI performance
- Recruit, train, develop, and retain service advisors and technicians
- Monitor and improve productivity, efficiency, and profitability
- Ensure compliance with manufacturer and dealership standards
- Maintain effective workflow, scheduling, and repair order management
- Collaborate with parts, sales, and leadership teams to achieve dealership objectives
Benefits
- Competitive compensation package with performance incentives
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation and holidays
- Professional development and advancement opportunities
- Supportive, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
