Service Manager

9025 Spencer Fluid Power, Inc.•Gillette, WY

33d•Onsite

About The Position

Our company culture is friendly, fun with healthy competition and rewards. Spencer Fluid Power, a subsidiary of Applied Industrial Technologies, offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Service Manager in Gillette WY. Our Spencer Fluid Power shop in Gillette is the regional repair and fabrication shop for the northwest branches. We repair mechanical and hydraulic drives for the industrial market. We also build hydraulic systems that are designed by our engineering department in Gillette, WY.

Requirements

Build a team. Your mission is to meet / exceed service and customer satisfaction goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.
2+ yrs mechanical repair and customer service
Leadership required. Management experience preferred
Use of proper English grammar, written and verbal
Computer skills including Excel, Word. ERP / P1 a plus
Valid driver’s license and clean driving record
HS Diploma or Equivalent
Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Responsibilities

Manage and lead / participate in day-to-day service center operations.
Hire, train, and develop service center personnel.
Manage the service requests/work and correspondence with our account managers and customers.
Manage and support the repair quotes and purchasing process.
Quote specialty repair jobs and publish service reports as required.
Maintain a job schedule seeing to the details of the repairs and any vendor sourcing required.
Manage shop procedures, productivity and crew levels as needed.
Monitor shop costs, job efficiencies and profits.
Assist with warranty issues.