Service Manager - Merrimack, NH

VIP Tires & Service•Merrimack, NH

1d•Onsite

About The Position

The Service Manager is an inspirational leader responsible for fostering an exceptional customer experience and a positive team environment. This role involves setting high expectations for team members, ensuring they feel appreciated, well-prepared, and enjoy serving customers. The Service Manager cultivates a working environment that attracts and retains high-performing individuals, encourages engagement, and promotes personal growth, all while maintaining a safe workplace and ensuring compliance with regulations.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Prioritize workplace safety, follow all safety policies, complete safety training, and report unsafe conditions.
Build and develop an extraordinary team by hiring the best associates, ensuring they complete required training (LMS, vendor, T.I.A. basic automotive service certification), and supporting their pursuit of ASE certifications.
Career path with associates during structured coaching sessions.
Properly schedule the team to meet customer needs during all hours of operation.
Communicate effectively with the team through daily huddles and bi-monthly store meetings.
Monitor email for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers on vehicle conditions and partner on solutions.
Control the dispatching and assignment of work orders to technicians based on the guideline of the first available technician who can perform the work properly.
Attend off-site meetings and training sessions several times per year.
Ensure satisfactory maintenance, appearance, and condition of the facility and equipment, complying with safety and environmental codes.
Manage daily preparation of the location, service desk, and equipment, and secure the location and customer vehicles at close of business.
Maintain a clean service department throughout the business day and inspect customer waiting areas and parking lots for cleanliness.
Enter any facility or equipment issues into the respective databases.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations.
Communicate with other levels of management to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.