Supervisor - Merrimack, NH

LAZ Parking•Merrimack, NH

10h•Onsite

About The Position

The Supervisor is responsible for the safe and efficient outflow of valet cars from the garage as well as the reverse lane operation. Position reports directly to Facility Manager and acts in his stead when not available.

Requirements

High school diploma or GED required.
Strong customer service experience.
Parking industry experience is required.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent team building and interpersonal skills.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
Willingness to work in the elements – heat, wind, snow, rain, etc.

Nice To Haves

Supervisory experience is preferred but not required.

Responsibilities

Ensures staff adheres to rules of conduct, policies and procedures.
Supervises, mentors, and trains staff on day-to-day activities.
Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Assist customers over intercom system, in lobbies, lanes, and in the parking office.
Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
Assists with periodic training as needed.
Assists with creation of weekly garage schedule.
Resolves customer service issues or questions as needed.
Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Accept monthly and debit payments and process credit cards.
Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
Other related duties as assigned.