Service Manager

Zeeco•Andrews, TX

12d•Onsite

About The Position

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. The Service Manager is responsible for ensuring field service work is properly planned, staffed, supplied, executed, and documented in full compliance with Zeeco safety, quality, and operational standards. This role exists to eliminate scheduling breakdowns, miscommunication, inventory issues, and incomplete service records while maintaining a safety-first culture and regulatory compliance across all service activities. Primary Accountability The Service Manager is accountable for the readiness, coordination, and performance of service technicians and service jobs within the Permian Basin, with safety and compliance as the top priority. Bottom line: If a service job is unsafe, late, poorly planned, understaffed, lacks parts, or is improperly documented, this role owns identifying, stopping if necessary, and correcting the issue.

Requirements

Technicians consistently arrive on time, prepared, and compliant with safety requirements
Jobs are executed safely, on schedule, and with minimal rework
Required parts and safety equipment are available prior to job start
Time entries and service documentation are accurate, complete, and timely
Safety issues are identified, escalated, and resolved proactively
Full visibility into technician skills, certifications, and availability
Consistent, conflict-free scheduling aligned with safety requirements
Reliable job planning and parts readiness
Established communication and safety routines with technicians
Reduction in documentation, timekeeping, and compliance issues
This role is accountable for ensuring safe and compliant service execution, technician readiness, accurate time reporting, and high-quality documentation.
When safety, compliance, or performance issues arise, immediate corrective action is required and led by the Service Manager, with active involvement from the Operations Manager to ensure proper tracking, documentation, and resolution of issues.
Open and ongoing communication between the Service Manager and Operations Manager is required to maintain visibility, accountability, and continuous improvement.

Responsibilities

Create and maintain technician schedules based on job priority, scope, technician capability, and safety requirements
Ensure technicians are assigned appropriately for job hazards, skill level, and certifications
Adjust schedules proactively when priorities, job scopes, or safety conditions change
Hold technicians accountable for punctuality, preparedness, and compliance with Zeeco policies
Maintain final approval authority on technician assignments and schedule changes
Ensure technicians are trained on job expectations, procedures, timekeeping, and Zeeco HSE requirements
Confirm technicians understand job scope, hazards, and required controls before dispatch
Identify training or competency gaps and initiate corrective action
Prevent technicians from being assigned to work they are not qualified or authorized to perform
Review upcoming service jobs to ensure required parts, tools, and safety equipment are identified
Verify parts are pulled from inventory prior to job execution
Ensure jobs do not proceed without required materials or compliance documentation
Spend time in the field on large, high-risk, or schedule-critical jobs
Monitor job progress against schedules while ensuring compliance with safety procedures
Exercise stop-work authority when unsafe conditions or non-compliance are observed
Serve as the escalation point for field safety, quality, or execution issues
Maintain clear and consistent communication with technicians before, during, and after jobs
Ensure proper handoff of job, safety, and scope information between technicians. Clarify expectations to eliminate assumptions or miscommunication
Ensure technicians understand where they are going, what they are doing, hazards involved, and what success looks like
Verify technician time entries are accurate and align with the job performed/service tickets. Ensure time submitted matches the corresponding job ticket and approved service scope
Review service tickets for accuracy, completeness, and compliance with company requirements
Address timekeeping, documentation, or compliance discrepancies promptly
Promote and enforce Zeeco’s safety-first culture across all service activities
Ensure compliance with all Zeeco policies, procedures, HSE standards, and regulatory requirements
Exercise stop-work authority when conditions are unsafe or non-compliant
Report and address safety incidents, near misses, or procedural violations
Ensure corrective actions are implemented and communicated