Service Manager - Wallingford CT

VIP Auto•Wallingford, CT

1d•Onsite

About The Position

The Service Manager must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. The Service Manager fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. They create a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. The Service Manager maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive and decisive
Excellent verbal and written communication
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions
Strong organization and time management skills
A comprehensive understanding of automotive servicing and the industry
Two years related experience in automotive service management
Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience
Proven results
Current, valid driver’s license issued in state of residence
Protective eyewear must be worn in the service area at all times.
Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.

Nice To Haves

ASE Certification P2 – Parts Specialist recommended
ASE Certification G1 – Maintenance and light repair recommended

Responsibilities

Makes sure that workplace safety is Priority #1.
Build an Extraordinary Team that delivers a different and better customer experience to every customer.
Hire the best associates in the area.
Develop a superior team.
Ensure all associates have taken and passed all of their required LMS training.
Have all associates complete any and all relevant vendor training.
Make sure all associates are T.I.A basic automotive service certified.
Career path with associates during structured associates coaching sessions.
Sign up associates and provide study material for any applicable ASE certifications.
Proper scheduling of the team to make sure they are able to meet our customers needs all hours of operation.
Effectively communicate with the team throughout the day, daily huddles and bi-monthly store meetings.
Monitor e-mail frequently for customer appointments and communication.
Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions.
Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
Attend off site meetings and training sessions as needed, typically, several times per year.
Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day.
Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business.
Any facility or equipment issues should be entered into the facility or equipment database.
Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
Serves as policy administrator in assigned location.
Achieves all targeted levels of performance as outlined by leadership through various reports.