Service Manager (Agriculture/Turf)

Atlantic Tractor LLC•Whiteford, MD

8d•Hybrid

About The Position

Leads and manages service operations within the dealership to deliver high levels of customer satisfaction while maximizing return on investment. Drives profitable service labor sales through efficient department processes and disciplined expense control. Attracts, develops, and retains high-performing team members to support operational excellence and long-term growth.

Requirements

Proficient knowledge of mechanical, electrical, and hydraulic systems related to the repair and maintenance of turf equipment.
Basic understanding of financial principles, including budgeting, cost control, and profitability within Service and Parts Department operations.
High school diploma or equivalent required.
Valid driver’s license required.
Ability to obtain and maintain a DOT Medical Certificate.
Strong organizational, communication, and problem-solving skills.
Proficient in the use of computer systems and business software relevant to service and parts operations.
Ability to lead, motivate, and develop team members in a fast-paced service environment.

Nice To Haves

3+ years of experience in Service Department operations preferred.
1+ year of experience in Parts Department operations preferred.
additional technical or industry-related education preferred.

Responsibilities

Develops, communicates, enforces, and continuously monitors Service Department processes to ensure exceptional internal and external customer satisfaction.
Collaborates with Senior Leadership to establish annual Service Department goals and budgets aligned with organizational financial and operational objectives.
Partners with Senior Leadership to develop, execute, and evaluate Service Department marketing plans to achieve targeted growth.
Identifies and implements continuous improvement initiatives across service and parts operations.
Evaluates market opportunities and develops actionable strategies to grow service and parts sales while maintaining disciplined expense control.
Improves operational effectiveness and utilization of mobile service vehicles and other departmental assets.
Plans and coordinates customer clinics, field days, and promotional events to enhance customer engagement and business development.
Ensures all warranty and Product Improvement Program claims are submitted accurately and within required timeframes to maximize reimbursement.
Schedules and assigns work based on employee skill level, ensuring efficient workflow and high-quality output.
Reviews work orders for accuracy and completeness prior to customer billing.
Prepares, analyzes, and leverages service department reports to drive performance improvements and profitability.
Serves as a key resource for resolving customer concerns, invoice discrepancies, and service-related issues.
Maintains up-to-date knowledge of equipment, including John Deere and competitive product lines.
Ensures all departmental tools, equipment, and vehicles are properly maintained and in safe working condition.
Participates in recruiting, staffing, and employee development initiatives for direct reports.
As Service Manager you will also be the shop Safety officer. Promotes and enforces all company safety policies and procedures.
Participates in monthly branch and on-call rotation as required.
Performs additional duties as assigned.