Service Manager

Dondelinger Ford CDJR • Grand Rapids, MN

55d • Onsite

About The Position

Dondelinger Ford CDJR is a trusted, family-oriented dealership serving Itasca County and surrounding communities. We're investing in our people, our facilities, and our future — and we're looking for a driven Service Manager to lead our service department to the next level. If you're a high-energy leader who thrives in a fast-paced environment, loves solving problems, and knows how to drive customer satisfaction and profitability, we want to talk to you.

Requirements

• Proven experience as a Service Manager or strong Assistant Service Manager in an automotive dealership (Ford/Lincoln or CDJR experience preferred)
• Strong leadership and people-development skills
• Deep understanding of dealership service operations, fixed operations metrics, and manufacturer processes
• Excellent communication and customer service skills
• Ability to hit the ground running and contribute immediately to our growth
• High integrity, positive attitude, and a results-driven mindset

Responsibilities

• Lead, coach, and develop a talented team of service advisors, technicians, and support staff
• Oversee daily service operations, including workflow, scheduling, and quality control
• Drive key performance metrics: customer satisfaction (CSI), productivity, labor sales, and profitability
• Build strong relationships with customers, ensuring exceptional service experiences that turn one-time visitors into lifelong clients
• Manage warranty claims, parts inventory coordination, and manufacturer compliance
• Collaborate with sales, parts, and leadership teams to maximize dealership performance
• Implement process improvements and best practices in a high-volume environment

Benefits

• Competitive compensation package: $150k – $200k+ depending on experience and performance
• Comprehensive benefits (health, dental, vision, 401(k), paid time off)
• Opportunity to grow with a locally owned business

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed