Service Manager
Forklift Systems•Birmingham, AL
•$72,000 - $91,000
About The Position
The position of Service Manager is to support all Service Technicians and Service Administration in all aspects of their work duties.
Requirements
- High school diploma or equivalent and knowledge of basic math skills.
- Minimum 5 years heavy equipment technician experience.
- Valid driver’s license.
- Efficient with computers and Microsoft Office / Windows software
- Good interpersonal skills, team player, and reliable.
- Must be able to multi-task (phone, computer, customers etc.)
- Must be able to lift up to 50 lbs. occasionally and only if required
- Be available to work flexible schedules (Monday – Friday) and overtime if required
Responsibilities
- Oversee daily functions of service technicians, shop technicians, and dispatchers.
- Assist technicians with troubleshooting and repairs.
- Oversee the daily workload with the dispatchers and assist in scheduling.
- Review and deliver service proposals to customers in a timely manner.
- Communicate with customers as required for problems/solution resolution.
- Continuously monitor dept processes to ensure high quality service and customer satisfaction.
- Schedule customer visits to review quality of repairs/PM’s.
- Work with management, accounting, CSS, and customers on billing concerns.
- Maintain positive communication with service staff and management.
- Schedule field visits with techs to provide coaching and assistance when necessary.
- Utilize resources including technical support from the manufacturer website to resolve repair issues on a same day basis.
- Manage the completion of all service bulletins/campaigns.
- Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
