Service Manager

Anderson Equipment Company•Somerset Township, PA

36d•$80,000 - $100,000

About The Position

The Service Manager is responsible for leading the branch service department and overseeing technicians and mechanics who work in the shop and the field. The technicians perform a variety of functions, including maintaining the Company’s rental fleet, performing scheduled maintenance or warranty work, diagnosing and repairing customer equipment. The Service Manager will work with the Branch and Parts Managers to coordinate cost effective reliable service for our customers and to ensure that safety, responsiveness and professionalism are prioritized. The Service Department Manager will be responsible for maintaining workflow, including scheduling repairs, assigning mechanics, and setting priorities, while effectively managing work orders and timely completion of repairs. Managers will also be responsible for driving to job and customer sites to meet with potential buyers and customers. The Service Manager is ultimately responsible for revenue and gross margin growth, and profitable operations. Anderson Corporate functions (HR, Sales Support, Credit) will support Service Manager to facilitate achievement of results.

Requirements

Minimum of 5 years of management experience in Service Department.
5+ years of work experience with P&L responsibility and achievement of profitable results.
Proven track record in training, scheduling, and managing field technicians.
Strong technical competence in mechanical functions and specialized equipment repair.
Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
Proficiency in computer systems and software relevant to service operations.
Strong problem-solving abilities and decision-making skills.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Responsibilities

Leading the branch service department
Overseeing technicians and mechanics
Maintaining workflow
Scheduling repairs
Assigning mechanics
Setting priorities
Managing work orders
Ensuring timely completion of repairs
Driving to job and customer sites
Revenue and gross margin growth
Profitable operations

Benefits

Medical and Prescription Drugs
Dental
Vision
Life Insurance
STD
LTD
Heath Savings Account
Employee Assistance Program
Paid Time Off (PTO)
Retirement Savings is a 401K Plan with Match and Profit Sharing contributed by the Company
The Company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs.