Service Manager
4 Horn Management•Hutto, TX
•Onsite
About The Position
Oversee day-to-day operations of the Service Department, including scheduling and distribution of work for technicians and yard team, utilizing company systems and other tools to manage / generate work orders. Work closely with personnel and Branch Manager to provide quality service in a timely manner for both customer and company.
Requirements
- High School diploma required
- Requires a minimum of 5 years of experience in commercial/industrial/oilfield equipment rental and service
- Must have a valid Driver’s License and be able to travel as necessary
- Must have solid computer skills
- Must be able to work independently and within a team to prioritize and accomplish deadlines
- Must have excellent problem-solving skills, organized, and be detail oriented
- Must have the ability to multi-task and work on many different projects
Nice To Haves
- Bachelor's degree in a related field preferred
- preferably at least 2 years of management experience
- RentalMan experience is a plus
Responsibilities
- Manages the service employees and/or service operations in the coordinating of all rental equipment / tools’ (and rental equipment accessories) inventory and services
- Maintain professional and ethical business relationships with all customers and employees following established company policies and procedures
- Act as a liaison between Branch and corporate departments, i.e., Safety and Human Resources, to ensure compliance needs are met such as EEO, FLSA, OSHA, etc. within department
- Manages the retention and hiring of Branch service department staff, including: Interviewing, hiring, training, performance appraising, and disciplining Branch employees
- Develop and monitor performance standards and measurements for employees and job flows to improve effectiveness and efficiency
- Oversee professional, safety, and technical development needs of department employees
- Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians
- Responsible for all warranty service insuring fair treatment of the customer and the company
- Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping
- Performs other tasks and duties as assigned by Management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
