Service Manager

K.C. Bobcat•Sedalia, MO

4d•Onsite

About The Position

Bobcat of Sedalia is a full-service Bobcat Dealership specializing in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offer parts as well as both mobile and shop service. Bobcat of Sedalia is seeking a skilled and experienced Service Manager to join our team. The Service Manager will be responsible for overseeing the daily operations of our service department, ensuring exceptional customer service, and maximizing efficiency and profitability. The ideal candidate will have strong leadership skills, a customer-focused mindset, and a proven track record in managing service teams.

Requirements

Positive outlook and excellent communication
High school diploma or equivalent required
Strong organizational and communication skills.
Excel in a high volume fast paced environment.
Good computer and systems knowledge.
Must be able to pass a drug screen
Valid driver's license in good standing is preferred

Nice To Haves

3-5 years management experience preferred
Experience with construction or ag equipment preferred
Prior experience as a field or service technician preferred.
A team orientation with a strong sense of commitment to the customer and service team.
Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.
Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.

Responsibilities

Handle the daily operation of the Service Department.
Delegate and direct service tasks, monitor the progress of current repairs, and manage service team members to ensure the team’s objectives and service goals are met
Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customer business
Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians.
Conduct regular (not less than monthly) meetings to compare performance with standards and goals; conduct annual performance reviews.
Implement competitive compensation and incentive programs for all service job functions.
Maintain management’s guidelines on shop efficiency and gross profit.
Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department.
Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness.
Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
Responsible for all warranty service to insure fair and equitable treatment of the customer and the company.
Optimize warranty reimbursement from vendors.
Review, process, and understand regularly scheduled reports and dashboards that affect service profitability, to include work-in-process, warranty aging, service dashboard, etc.
Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.
Occasionally assisting with loading and unloading equipment – please note that the customer should always be the primary individual loading, unloading, and securing equipment for insurance and liability purposes.
Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE.
Align with all governmental rules and regulations (OHSA, EPA).
Additional duties as assigned.