Service Manager Retail STM 230

Southern Tire Mart•Knoxville, TN

1d•Onsite

About The Position

The Service Manager Retail STM is responsible for managing and leading shop employees to ensure productivity and quality of service. This role involves overseeing parts ordering, maintaining inventory, and ensuring a clean and safe work environment. The Service Manager will also monitor profit margins, foster a customer-first culture, and collaborate with store leadership to achieve operational goals. Additionally, the position requires identifying areas for improvement and training new team members.

Requirements

High school diploma or GED required
2+ years of experience in service operations or shop management
Strong leadership and communication skills
Ability to manage multiple priorities in a fast-paced environment
Basic knowledge of inventory systems, parts ordering, and markup strategies
Commitment to customer satisfaction and safety compliance

Nice To Haves

technical or business training preferred

Responsibilities

Manage and lead shop employees to ensure productivity and quality of service.
Oversee parts ordering and ensure timely availability for service needs.
Maintain a clean, safe, and organized work area in compliance with company standards.
Monitor and maintain profit margins and pricing markups in line with store procedures.
Ensure the shop is stocked with the necessary inventory and supplies to perform daily operations.
Foster a customer-first culture by ensuring all clients receive courteous and professional service.
Collaborate with store leadership to achieve operational goals and KPIs.
Identify areas for operational improvement and implement solutions.
Train and mentor new team members as needed.