Thermo King Service Manager - Marine (Eastern US)

TKC Thermo King•Tampa, FL

20h•Remote

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Must be located in the Eastern United States and able to travel 50% of the time. Join Thermo King as a Service Manager for our Marine platform and play a key role in shaping the performance, reliability, and growth of our marine product portfolio across the Eastern United States and Canada! In this high-impact role, you’ll combine technical expertise, commercial leadership, and cross-functional collaboration to drive product improvements, support aftermarket growth, resolve complex service issues, manage warranty programs, and deliver training and tools that help our teams, dealers, and customers succeed. This is an exciting opportunity for an experienced professional who is passionate about marine refrigeration, problem-solving, and leading service excellence in a dynamic global business.

Requirements

Bachelor's degree in engineering or equivalent experience.
7+ years of relevant experience required.
Basic (required) to advanced (preferred) analytics and use of MS Excel.
Basic to advanced refrigeration knowledge required.
Ability to communicate effectively at different levels, being to dealers, direct reports, manager and VP.
Must be willing and able to travel into Canada.

Nice To Haves

Mechanical and/or electronical advanced knowledge is preferred.

Responsibilities

Drive and support improvement projects for Thermo King marine products (reefers and genset).
Deliver on commercial strategy on aftermarket parts sales in the Eastern United States and Canada.
Provide monthly forecast information.
Manage commercial warranty spend.
Provide internal technical support to Thermo King sales and service employees in North America and globally.
Provide technical service input to engineering, product and aftermarket to support new product development or product improvement.
Resolving technical and software related problems that are beyond the scale or capabilities of what the field service managers are able to handle.
Act as first contact to the warranty team.
Monitor the administration of extended warranty and maintenance programs done by aftermarket and warranty teams in Tavant system.
Coordinate the need and deliver technical training to customers and dealers.
Assist with the creation of technical manuals and bulletins for dealers and customers.
Administration of iService platform content.