Service Manager II - Hanover MA

VIP Tires & Service•Hanover, MA

2d•Onsite

About The Position

The Service Manager II (SMII) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location. The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive, and decisive
Excellent verbal and written communication
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
Strong organization and time management skills
A comprehensive understanding of automotive servicing and the industry
Two years related experience in automotive service management
Completion of two-year college or technical school program recommended
Or an equivalent combination of education and experience
Current, valid driver’s license issued in state of residence
Equipment Safety Certification
ASE Certification C1– Service Consultant required
State Inspection License Required (where applicable)

Nice To Haves

ASE Certification P2 – Parts Specialist recommended
ASE Certification G1 – Maintenance and light repair recommended

Responsibilities

Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Carry out all required duties and responsibilities of the Assistant Manager position.
Learn the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer.
Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities including hiring the best associates, developing a superior team, proper scheduling, effective communication, monitoring email for customer appointments and communication, training, supporting and delivering the 5 for 5 process, controlling the dispatching and assignment of work orders, and attending off site meetings and training sessions.
Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day.
Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business.
Ensures facility or equipment issues should be entered into the facility or equipment database.
Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
Serves as policy administrator in assigned location.