Service Manager II - Waterbury CT

VIP Tires & Service•Waterbury, CT

12h•Onsite

About The Position

The Service Manager II (SMII) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location. The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Current, valid driver’s license issued in state of residence.
Protective eyewear must be worn in the service area at all times.
Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.

Nice To Haves

Completion of two-year college or technical school program recommended.
ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Ensures workplace safety is Priority #1, following all safety policies, completing all safety-related training, locking out any unsafe equipment, and reporting any unsafe conditions or actions to management.
Carries out all required duties and responsibilities of the Assistant Manager position.
Learns VIP’s processes and is prepared to successfully execute essential duties and responsibilities.
Hires the best associates in the area.
Develops a superior team.
Ensures all associates have taken and passed all their required LMS training.
Ensures all associates complete any and all relevant vendor training.
Makes sure all associates are T.I.A basic automotive service certified.
Facilitates career path development with associates during structured coaching sessions.
Signs up associates and provides study material for any applicable ASE certifications.
Properly schedules the team to ensure they can meet customer needs during all hours of operation.
Effectively communicates with the team throughout the day, including daily huddles and bi-monthly store meetings.
Monitors e-mail throughout the day for customer appointments and communication.
Trains, supports, and delivers the 5 for 5 process to educate customers about their vehicle’s conditions and partners with them on necessary solutions.
Controls the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
Attends off-site meetings and training sessions as needed, typically several times per year.
Ensures satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs.
Manages daily preparation of the location, service desk, and equipment prior to the start of business each day, and the recovery and securing of the location and unclaimed customer vehicles at close of each business day.
Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business.
Enters any facility or equipment issues into the facility or equipment database.
Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
Serves as policy administrator in the assigned location.