Assistant Service Manager - Waterbury CT

VIP Tires & Service•Waterbury, CT

12h•Onsite

About The Position

The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
An equivalent combination of education and experience.
Proven results.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Ensures workplace safety is Priority #1, following all safety policies, completing all safety-related training, locking out any unsafe equipment, and reporting any unsafe conditions or actions to Management.
Serves customers by consulting with them, building relationships, and following VIP processes to educate them about their vehicle's condition based on mileage and MPI results.
Achieves better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
Learns and successfully executes all managerial activities assigned by the Service Manager and helps lead the team to deliver a different and better customer experience.
Learns VIP’s processes and is prepared to successfully execute essential duties and responsibilities.
Helps the Service Manager develop a superior team.
Ensures all associates have taken and passed all required LMS training.
Ensures all associates complete any and all relevant vendor training.
Ensures all associates are T.I.A basic automotive service certified.
Signs up associates and provides study material for any applicable ASE certifications.
Effectively communicates with the team throughout the day, daily huddles, and bi-monthly store meetings.
Monitors e-mail throughout the day for customer appointments and communication.
Trains, supports, and delivers the 5 for 5 process to educate customers about their vehicle’s conditions and partners with them on any necessary solutions.
Controls the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
Attends off-site meetings and training sessions as needed (typically several times per year).
Ensures satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs.
Manages daily preparation of the location, service desk, and equipment prior to the start of business each day and the recovery and securing of the location and unclaimed customer vehicles at close of each business day.
Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business.
Enters any facility or equipment issues into the facility or equipment database.
Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
Serves as policy administrator in the assigned location when the Service Manager is not on site.