Service Manager II - Southeast

FieldCore

21h•$103,200 - $173,400

About The Position

The Service Manager II plans, prepares, and manages projects from beginning to end to maximize productivity and meet customer requirements. The role owns overall execution of site projects and serves as the field execution owner for the customer, managing Fulfillment 5—safety, quality, productivity, on-time delivery, and cost—to ensure operating plans are met according to schedule. The Service Manager II is the primary customer interface. The position oversees field service outage planning and execution, including schedules, costs, staffing, project controls, risk mitigation, customer requirements, and project closeout. It works with customer-facing and internal teams to monitor project performance, ensure site EHS compliance, and support recruitment, employee development, and recognition. Travel may be required, and the role requires willingness to work holidays, weekends, and overtime as field assignments require. The annual salary range is $103,200 to $173,400. The position is exempt from overtime. FieldCore benefits include medical, dental, vision, disability, and life insurance; retirement savings; health and wellness reimbursement; and a bonus or incentive program. Benefit eligibility is subject to the applicable benefits plan.

Requirements

5 to 7 years of applicable experience with demonstrated success and knowledge.
At least 3 years managing and developing employees.
At least 3 years of specialized or industry experience.
Bachelor’s degree or equivalent in a related field and a minimum of 5 years of project management experience.
Experience in power generation or a technical industry may substitute for a degree and/or project management experience.
English proficiency.
Willingness to work holidays, weekends, and overtime as required by field assignments.

Nice To Haves

Excellent customer service and interpersonal skills.
Proficiency in project management.
Ability to solve complex problems.
Excellent communication skills.
Ability to perform a wide variety of duties and responsibilities accurately and quickly under time-sensitive deadlines.

Responsibilities

Develop field service outage cost estimates using standards and plan schedules, costs, staffing, and job setup.
Plan, prepare, and manage projects from beginning to end, including reviewing requirements, setting up projects, mapping purchase orders, executing cost estimates, establishing risk analysis and mitigation strategies, and managing performance against Fulfillment 5 and customer KPI/CTQ targets.
Serve as an additional customer interface with P&L and communicate with the Customer Service Manager, CSL, and CPM.
Review and verify forecasts to maximize utilization and meet catalog targets.
Review subcontract agreements and negotiate terms and conditions.
Coordinate daily with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update job status and support project success.
Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot-check calls.
Monitor project progress and costs with support from the project controls team.
Conduct audits and inspections of work teams during installation, commissioning, receiving, operation, and maintenance activities.
Analyze and report project closeout metrics against operating plan targets.
Review revenue pacing and billing and approve supplier invoices.
Manage purchase order limit reports, employees placed without purchase orders, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets.
Lead shift handover review sessions to improve future project effectiveness.
Implement corrective actions based on Safety Observations, Advanced Communication Notifications, and Root Cause Analyses.
Interview candidates and assess qualifications to support recruitment and hiring.
Recognize strong job-site performance through the site compensation/incentive process.
Work with Site EHS Specialists to meet site EHS standards, develop and execute FME plans, meet customer requirements, and complete OneGE EHS plan requirements.
Oversee the execution activities of field employees, including outage managers and construction managers.
Run or support end-customer pre- and post-outage meetings.
Identify tooling and third-party vendor service needs and complete requisitions for labor and non-labor services.
Approve technical reports generated on site and update documentation as required.
Maintain contact with TFAs assigned to projects for direction, updates, and support.
Perform other duties as assigned to advance the FieldCore vision and align with organizational core values.